Deadline: asap |
Full-time remote Vietnam based |
Yes, worth doing! (8/10) Bạn có thể refer Bản tin Jobs Worth Doing by Linh Bùi khi apply vị trí này. |
CarbonFarm is enabling a just transition to climate-smart agriculture.
We believe in a future where the 1 billion land stewards in this world can live profitably while taking care of the planet. That’s why we are aligning the two: profitability and climate impact.
How? CarbonFarm is decarbonising rice farming by providing farmers with transparent incentives to adopt sustainable practices. We use satellite data to quantify reductions in emissions and facilitate access to carbon-based financial rewards. This means that farmers can focus on farming and, by adopting sustainable practices, improve their own standard of living.
Why CarbonFarm? 🌾
Impact-focused company helping to fight climate change 🥊
Small, agile team of brilliant problem solvers 💨
International team with international ambitions (15 people, 10 nationalities) 🌏
Deep-tech startup using modern, cloud-based technologies ☁️
Key Responsibilities
As a Customer Success Manager, you’ll be a strategic partner for our customers in Vietnam —helping them grow, scale, and succeed with CarbonFarm’s technology and services. You’ll work closely with carbon project developers, agri-food companies, and NGOs running sustainable rice programs, ensuring they receive maximum value from our platform. You’ll play a key role in enabling access to CarbonFarm’s newest products and services, supporting customer expansion, and growing accounts over time.
You’ll orchestrate activities for your accounts as part of our Go-To-Market (GTM) team, collaborating with sales, solutions engineering, and product support. This is a relationship-driven role focused on project delivery, customer enablement, and long-term success.
Lead project management for B2B software roll-outs in the region
Deliver engaging training sessions for customer teams
Manage customer reviews and the license renewal process
Collect feedback, engage with the product team, and help shape new features and upgrades
Collaborate with sales teams on expansion opportunities and upselling initiatives
Provide clear, actionable project reporting
Track and report on key CSM metrics
Build strong, long-term relationships with agri-food companies, carbon project developers, and NGOs
Act as a strategic advisor—helping customers scale their impact and unlock new CarbonFarm products and services
Travel as needed to customer sites, events, or internal meetings (expect some travel)
Build and manage relationships with government agencies and public-sector stakeholders to support project approvals, authorizations, and regulatory compliance.
Your Profile
Required
Ideally 5–10 years’ experience in customer success, account management, or project management in a B2B software/SaaS/technology consulting context
Based in Vietnam
Experience in agriculture, climate tech or carbon markets
Excellent project management and communication skills
Fluent in English & Vietnamese
Comfortable working independently and remotely in a fast-paced, international team
Experience in a start-up/scale-up
Experience and success with remote collaboration
Preferred
Experience managing government stakeholders
Proven track record with B2B software roll-outs
Additional languages
Please note - If you bring exceptional strategic alignment and cultural fit, we’re open to considering candidates with a bit less or more experience than the profile we have advertised.
More Information
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